Order Terms and Conditions

 SOME IMPORTANT INFORMATION ABOUT YOUR ORDER

Our Spoilage Policy

At Liquid Screen Design, we’re passionate about delivering top-notch custom products, but sometimes issues can arise when printing garments. Here’s what you need to know to keep your order experience smooth and stress-free:

  • Spoilage Allowance:

    • For orders of 1,000+ pieces: Up to 1% spoilage 

    • For orders of 144+ pieces: Up to 2% spoilage 

    • For orders under 144 pieces: Up to 5% spoilage 

Pro Tip: If you need a precise quantity, we recommend ordering an extra 1–3% to ensure you have enough on hand, just in case production gremlins strike.

Garment Check and Damaged Goods:

When receiving your items please open the boxes, thoroughly sort and unpack all items,  and check to make sure everything looks great.  If you spot any damage, let us know within 5 business days of receiving your order so we can help make it right.  

If there is a problem, please take the following steps:

  1. Email us right away with the what is wrong and take a few pictures so we can go back to our decorator to get this fixed.  

  2. Please note that a reprint can take time.  While we will push our decorator to get you replacements as fast as possible.  However, depending on the quantity and issue of the fix it could take up to 3-4 weeks to get replacement items. 

While spoilage does happen from time to time, we work with only the best vendors and decorators in the industry to ensure that this is minimized or even caught before you receive any items with no delays.  We’re here to help every step of the way! If you have any questions or concerns about your order, reach out and our team will be happy to assist.

Shipping Guidance & Support

At Liquid Screen Design, we know getting your custom swag on time is important. While we’re not in the driver’s seat once your order ships, we’re always here to offer expert guidance and support every step of the way.

Something we have all become too accustomed to is the major shipping companies making a mistake, losing a package, or providing inconsistent tracking information.  The LSD team is here to help you navigate through this.  

Tracking

Once your order ships, you will receive tracking information.

Unfortunately, once your item ships, we are limited in what we can do, but we can offer guidance built on what we have seen be successful in the past.  

What can LSD do to assist you?  

The way the major shipping companies work is that the company/person receiving the items has to take the majority of the actions, but we can help guide you through the process.  

Lost Package or Going to Miss Your Event Date

  1. Double-check that the packages were not actually delivered by checking with all possible staff and receiving.  Quite often, someone moves a box and doesn’t tell anyone, or thinks it was something else.  This solves a significant number of “lost package” issues.  

  2. If you have checked everywhere, call us!  Our team can help guide you through the steps you may want to take. 

  3. We will also check with our reps at the shipping companies to see if we can help get you additional information (for example, maybe the missing item is at a distribution center and can be picked up).  

  4. Next, you will need to file a claim with the shipping company.  Sometimes, filing a claim can get the shipping company to move faster is solving the issue.  

  5. If you need to reorder items to replace what is missing, contact us right away.  Your claim with the shipping company will reimburse you if they find in your favor or the items are actually lost. Please note that we will rush to get you new items as fast as possible, but depending on quantity and items, it could take 3-4 weeks.  

Our goal is to make your shipping experience as smooth as possible. If you have questions or need a little extra guidance, our team is always just a message away!

TERMS AND CONDITIONS

These terms and conditions are subject to change without notice.

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