Q: What makes an On-Demand Shop different from a Pop-Up Store?
A: On-demand shops allow for a significantly faster turnaround time for customers. With an on-demand store, you do not have to wait for the store to close for the products for the products to be produced. We instead process, print, and ship orders one at a time. This allows you to have a store that is always open on your website, and not just a flash, popup store.
While this store is an on-demand store and can be open year-round, we recommend creating “urgency” at least twice a year to increase sales (for example - Order by Thanksgiving to get your items before the holidays).
Q: How long will it take to receive my order?
A: Once the order is placed, it will be processed, printed, and shipped, arriving in about THREE to FIVE weeks (unless the apparel is out of stock or because of delays due to the supply chain). Shipping time will vary based on location. You will receive tracking information as soon as it ships.
We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for products that are late.
Average time for delivery may be shown in your store. It is only an average estimation, and some delivery can take longer, or alternatively, be delivered much faster. All delivery estimates given at the time of placing and confirming an order can be subject to change. In any case, we will do our best to contact you and advise you of any changes. Orders may come in multiple packages. We try our best to make product delivery as fast as possible.
Q: Can items be returned or exchanged?
A: Due to the nature of custom-printed apparel, we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that all returns must be made within 48 hours of the tracked delivery date.
* If the store owner (camp, business, organization, etc.) decides to allow returns for other reasons, the return cost of the item and shipping will come out of the fundraising dollars earned.
Q: What is the set up fee for a store?
A: The fee to set up and run your store will be based on the store tier you select.
Q: How do I add fundraising to items?
A: Based on the store tier you select, you will receive a commission on all products sold. Fundraising earnings will be distributed via check quarterly, less any returns or reprints (if applicable). Liquid Screen Design will also provide you with reporting on a quarterly basis. Additionally, based on the tier you select, if your store receives less than the amount indicated in your tier in fundraising in a quarter, your commission will become a credit that can be used in the store or on other Liquid Screen Design orders.
Q: How are store items selected?
Each store can hold 15 - 20 items. Based on the store tier you select, we will either provide you with our template options or create a completely custom store for you. We strongly recommend reviewing our templated stores to see what we have found to be a solid foundation for a completely custom store of products to offer. If you have selected the Premium Store Tier we can customize your store with items of your choice. Please check out our LSD Demo Store as an example of a fully custom store. Please note that premium brand products like Nike, The North Face, New Era, Carhartt, and Comfort Colors (which are only available in the Standard and Premium stores) have a higher likelihood of being out of stock or on backorder.
In addition to apparel items, we can offer hard goods such as water bottles, coffee mugs, tumblers, and other items.
Q: What method is used to print items?
A: The primary decoration method for apparel is DTF. For hard goods, we use various decoration methods based on the specifications of the item. These methods on apparel allow for no minimum order requirements, quick turnaround time, and no limit on the number of colors in one design.
We reserve the right to substitute the decoration method for any item in the store.
Q: How many designs can be included?
A: Based on the store tier you select, you may be able to have multiple unique designs in one store. We offer complimentary artwork assistance for these designs (and two revisions per design). We can help at $60.00 per hour if you need additional assistance.